Terms and Conditions

as of September 24, 2020

HURRICANE SALLY:  Hurricane Sally was a very destructive Category 2 Atlantic hurricane that made landfall on our Gulf Coast overnight on Tuesday, Sep 15, 2020.  Clean up and repairs continue within the Bella Terra Resort. Please call our Welcome Center at 251-970-2370 for more current updates.

TERMS AND CONDITIONS: Bella Terra RV Resort is restricted to Class A Motor coaches only with a minimum length of 32' and no older than 15 years at time of arrival. Please call us at 251-970-2370 for more information.

PAYMENT: A credit/debit card is required to secure your reservation. Your balance is due one day prior to your arrival date.  Sunday arrivals will be processed on Saturday’s.  A payment amount equal to one night's rent will be taken to secure nightly/weekly reservations. A payment of $105 will secure all holiday reservations and each 30-day reservation. Traveler's checks, cashier’s checks and major credit cards are welcome.

 

RENT, OCCUPANCY, UTILITIES & MISC CHARGES: Rental rates are based on a 6- person occupancy regardless of age. Among the charges found on your confirmation are Rent, Taxes, and Utility Fees (if applicable*.) Other fees may be applicable (RV wash, propane, toy box storage facility, etc.). *Nightly & Weekly rates include ALL utilities. Monthly rates do NOT include electric fees. Your meter will be read prior to your arrival and on the day of your departure. ALL electric used will be billed in addition to the monthly rate at $0.14/kw and applied to the guest's credit card on file at the end of the month.  Guests will incur miscellaneous charges when applicable for items such as requested propane tanks, RV and vehicle washing (when washed at the site by the guest), lost gate cards, unreturned trailer/dolly tags, etc.  If a guest pays for these additional fees using a credit card, a 5% credit card fee will be applied.

 

CHILDREN UNDER THE AGE OF 17:  Guests under the age of 17 must always be accompanied by an adult anywhere on Bella Terra property.  Children under 17 are not permitted to drive golf carts while on property.  Please follow RV lot etiquette and ensure children are not walking/riding on or through neighboring lots.  Fitness Room for adult use only and hot tub is restricted to 14 years and older.

 

CHANGES AND CANCELATIONS: A 72-hour notice for changes or cancelations is required for nightly/weekly rentals. A 30-day notice is required to cancel monthly reservations. Guest will forfeit the payment amount remitted at the time of booking if cancelled outside the policy. If within the policy, guest will be refunded amount paid at booking, less the processing fee and a 5% credit card fee. The cancellation processing fee for nightly/weekly reservations is $10; and $30 for each monthly reservation).  No refunds on deposits for holiday reservations; holiday reservations cover more than just the observed holiday date.  Please call our Welcome Center to inquire about specific dates. 

REFUNDS: No refunds are issued for early departure except for in the event of a government mandated evacuation due to inclement weather.  No refunds are issued for holiday reservation cancellations.

DISCOUNTS:  Bella Terra appreciates our service members and we honor a 10% discount for both current and prior military guests. Military ID must be presented at check in.  We also accept FMCA memberships for a 10% discount.  Guests are responsible to ensure appropriate identification and memberships are presented at check in.  If balances are processed prior to guest acknowledging status, we are not able to refund the difference of the discount.  Bella Terra’s weekly and monthly rates are already discounted so the 10% discount is only offered on reservations that are three-five night stays.  Holiday dates, two, and one-night stays are not eligible for discounts.

HOURS OF OPERATIONS: Central Time operating hours are 9:00 AM - 5:00 PM Monday - Friday, 9:00 AM - 4:00 PM Saturday, and closed on Sunday.

RESORT QUITE HOURS:  Bella Terra imposes quite hours within the community, and we ask all to comply.  Quite hours are Monday – Sunday 10:00 p.m. – 8:00 a.m.

CHECK IN: All guests are required to check in at the Bella Terra Welcome Center to pick review and sign the rental agreement and accept gate cards. Check in time begins at 1:00 PM. We respectfully reserve the window between check-outs and check-ins to ensure sites are thoroughly inspected.

AFTER HOURS CHECK IN: Please notify us if you plan to arrive after business hours so that we can share our after-hours check in process. Guests who are arriving after Welcome Center hours are required to check in at the Welcome Center the following morning by 11:00 AM.

LOT AVAILABILITY: Bella Terra RV Resort makes every effort to keep reservations according to requested specifications. In such cases where lot assignments are moved, substitutions will be as similar to that of the original accommodations. Bella Terra RV Resort reserves the right to change lot assignments without notice. No refunds or reservation discounts will be given due to changes in resort or lot specific amenities. If you are a guest renting a site and you become an owner, you could be subject to fees and/or penalties for previously booked reservations.

MAINTENANCE AND CLEANING:  Our maintenance team cleans and inspects all lots for every arrival.  Guests are asked to inspect the condition of the site and amenities upon arrival to the lot.  Guests are asked to please notify the Welcome Center within two hours of arrival so that our staff can address concerns.  For late arrivals or Sunday arrivals, guests should call the Welcome Center to leave a message to report any concerns on the lot. Our staff will call guests back promptly on the following business day.  If needed, cleaning or damage fees will be applied to the credit card on file upon a guest’s departure.  Though every effort will be made to correct the working order of any lot specific appliance or amenity and/or resort amenity, we do not guarantee availability or service. No adjustments or refunds will be made due to maintenance issues.  For additional details see “Property Condition” paragraph below.

MANAGEMENT: All Bella Terra RV Resort lots and amenities are individually owned. Bella Terra RV Resort manages these lots on behalf of these owners. We treat all parties honestly, fairly and in good faith. Bella Terra reserves the right to refund payments, refuse rental, or to discontinue occupancy if in our judgment, your occupancy is detrimental to the property. If you are a guest renting a site and you become an owner, you could be subject to fees and/or penalties for previously booked reservations. We reserve the right to enter premises at any time for the purpose of inspection, repair, management or showing to prospective buyer. Property may not be used for any unlawful purpose. By renting a lot you are assuming all risk of and liability for any damage done to person or property, agents, employees, or visitors occasioned by the present or future condition of the premises both latent and manifest. Neither Bella Terra RV Resort nor the property owner will be responsible for accidents or injury to guest or loss of money or valuables of any kind.

USE RESTRICTIONS: The resort provides a toy box storage facility to guests needing short-term storage space. All boats, trailers, and dollies must be stored in this facility; these items are not permitted at the sites. Bella Terra and its affiliates are not responsible for damage or theft to any property stored here; guests will park at their own risk.  A fee of $5 per day is applied to a reservation if the toy box facility is needed. On a 7-night stay guests receive one complimentary night of storage usage.  A $50 fee is applied on monthly reservations; if 3 or more months are booked, guests will receive the first 30 days for free.  Bicycles, equipment, or other such similar items shall be concealed from view of neighboring property and any roadways or streets. Two (2) licensed motor vehicles, in addition to the Class A RV, may be parked on the RV pad. At no time should vehicles or golf carts be parked in the grass. No towels, clothes, sheets, blankets, laundry, or other such articles shall be hung or exposed outside of any RV.  No tents, inflatable pop-ups, canopies, sheds, or other temporary or permanent structures may be displayed or used at any time on the RV Resort Property, except for any gazebos that are constructed by the Developer. These restrictions do not encompass the full list of restrictions pertaining to resort rental guests. For a full list, please submit a request to the Bella Terra RV Resort at (251) 970-2370.

 

CHECK OUT: Check out time is 11:00 AM on your departure date. Gate cards must be turned in at the Welcome Center; gate cards not returned will result in a $25 replacement fee paid by the guest. Guests departing after 11:00 AM will be subject to a late check-out fee of $30. Extensions beyond 1:00 PM will result in a charge equal to one night's rent plus tax. Bella Terra RV Resort reserves the right to take possession of the property in the event of non-payment and/or holdover. It is vital that checkout be strictly observed so management can prepare the property for incoming guests.

LOST AND FOUND: Bella Terra RV Resort is not responsible for items left on property or common areas. Retrieved items will be returned at Guest's expense.

PROPERTY CONDITION: Bella Terra Gulf Shores Management requests each guest to take a measure of care with the property you have rented. Each property will be inspected upon departure for cleanliness and damage. Units where excessive cleaning is required, or damage has been found, will result in additional fees being applied to the credit card on file for that reservation. Cleaning and damage charges will be assessed after departure and upon appropriate cost determination made by our Maintenance Supervisor and Management Team.

CHANGE OF TERMS:  The terms and conditions of this Agreement are subject to change without notice.  This may include changing, adding, or removing terms. We may do this in response to legal, business, competitive environment or other reasons not listed here.  Updated terms supersede any, and all, previous terms.

 

 

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